We used equity release to pay off our current interest only mortgage which was due to expire and therefore be repaid to the lender. We had no means to repay this until we were advised that a lifetime mortgage could be used to clear the balance and let us remain in our family home as we did not want to downsize. We now service the interest on a lifetime mortgage, which is great as we know exactly how much debt will remain. We both could not fault the service we received from our Giraffe adviser who took their time explaining the ins and outs of the products, and answered all of our questions efficiently.

Mick & Elaine, Cornwall

I unfortunately lost my husband unexpectedly, and as his pensions ceased on his death, I did not have sufficient income to maintain my standard of living. I therefore used a lifetime mortgage to release funds from my house, which now provide an income for me in my retirement. The service I received from my allocated adviser was second to none and they understood my situation, taking time to explain all of my options. I can now continue to live in my house and pay my bills, as well as continue my membership at my local golf club!

Susan, Wiltshire

I decided to release some of the equity in my home because I wanted to help my daughter get on the property ladder by giving her the cash for a deposit. I also chose to use some of the funds released to have a new kitchen and bathroom fitted, which I’m now delighted with. The whole process was made effortless as I was able to speak to the same adviser throughout, who explained everything to me in detail.

Jackie, Surrey